protel hotelsoftware GmbH |

protel hotel software

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GDPR for protel  Air

Deadline: 25 May 2018

Now is the time to prepare!

DSGVO und protel

Dear Customer,

As you may have heard, the PCI Security Standards Council has dictated a deadline for the migration of the use of TLS 1.0/TLS 1.1 to TLS 1.2. 

This deadline is on 25 May 2018. 

We are taking a proactive stance and providing guidance for you to ensure that you and your hotel are "TLS 1.2-ready" well in advance of this deadline.

Below is the procedure required for your machines to be ready to support this change, in regards to your protel products.

Stay tuned ...

Please keep an eye on this page. We will update it from time to time to keep you informed about the latest developments in data protection with and in protel Air.

Dear protel Air customer!

The new data protection law requires measures to be taken in every company, in our company as well as in yours! As a provider of a platform which manages data of our customers, protel faces up to this responsibility. This is why we have checked and optimized all functions of protel Air with regard to data protection. 

We are pleased to be able to provide you with the tools to support you in complying with the GDPR.

Sign Data Processing Agreement (DPA)

As a provider processing personal data, we are obligated to provide sufficient guarantees to process data in such a manner that the requirements of the GDPR are met, whereas you, as the data controller, must only work with data processors that provide sufficient guarantees.

In order to provide this proof, we have prepared a data processing agreement that includes the Standard Contractual Clauses adopted by the European Commission and reflects the parties’ agreement to adhere to the terms governing the Processing of Personal Data.

Please note:

  • If you are a client of protel hotelsoftware, the agreement is made directly with protel headquarters. Please download the contract form and send it completed and signed by email to or by post to protel hotelsoftware GmbH, Europaplatz 8, 44269 Dortmund, Germany.

  • If your company is supported by one of our contractual partners, please contact them directly for further directions.

Please Download: Contract for order processing according to Art. 28 GDPR (PDF form)

With protel Air the course is already laid down ...

  • The new functions with which you can meet the requirements of the DSGVO when working with protel Air is available as of May 2018.

  • The Data Privacy module will be automatically delivered as part of the regular update process. You can start using it, as soon as you have set it up according to your specific requirements.

  • We will inform you about the new feature on these pages, and in the protel Air update news, which you can find in the protel Air online help.

... you just need to follow the steps:

Our detailed user instructions guides you through the implementation steps and the initial anonymization process, and introduces you to operating the module in daily business.

  • From the 9th of May you can use a passive version of the Privacy Module start to familiarise yourself with its functionality and set it up according to your needs.

  • On the 23rd of May the feature will be unlocked: Then you can carry out the initial anonymization run and put the privacy module into operation.